The system is automated, and automatically sends out an email when payment has been completed. There may be several reasons why you have not received an email:
- You have entered the wrong e-mail address – always check the order information that appears on the screen after payment and see if you have entered the correct e-mail address.
- The email has ended up in junk mail – check your junk mail to see if the email is there
If you have not received an email with the necessary links and information, send an email to firstname.lastname@example.org or use the contact form. Enter your name and, if known, the order number.